MAXON™ Limited Lifetime Warranty

Your Maxon product is backed by our Limited Lifetime Warranty to be free from defects in material or workmanship for as long as you, the original purchaser, own it. We will repair or replace at our discretion any Maxon product or component that fails under normal commercial office use, free of charge. This warranty contains your sole and exclusive remedy for any warranty claim and is subject to the limitations, exclusions and other provisions set forth below.

Limitations
The following components are covered for 2 years from the date of sale: keyboard tray wrist supports.
The following materials and components are covered for 5 years from the date of sale: glides, casters, cpu carts, cpu holders, flat screen monitor arms, footrests, panel and seating fabrics, foam, laminates, and other covering materials.
The following components are covered for 10 years from the date of sale: seating controls.
The following components are covered for 12 years from the date of sale: electrical components (lamps and ballasts are not covered).

Exclusions
This warranty does not apply to:

  • Normal wear-and-tear, which is to be expected over the course of ownership.
  • Damage caused by carrier in-transit, which will be handled under separate terms.
  • Modifications or attachments to the product that are not approved by Maxon Furniture Inc.
  • Products not installed, used, or maintained in accordance with product instructions and warnings.
  • Products used for personal or household use or for rental purposes.
  • Customer's Own Material (COM) selected by and used at the request of the owner.

Seating Usage:
Normal commercial office usage for seating is defined as the equivalent of a single shift, 40-hour workweek. To the extent that a seating product is used in a manner exceeding this, the applicable warranty period will be reduced in a pro-rata manner.

TO THE EXTENT ALLOWED BY LAW, MAXON FURNITURE INC. MAKES NO OTHER WARRANTY, EITHER EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. MAXON FURNITURE INC. WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES.

This warranty applies only to products sold within the United States of America and the Commonwealth of Canada.

To Obtain Service Under This Warranty
Your Maxon Dealer is our partner in supporting your warranty requests. Follow the procedures outlined below for the best level of service:

  1. Contact your Dealer from whom the product was purchased within 30 days of discovery of the defect. Be prepared to affirm you are the original purchaser of the product and to provide the serial numbers(s) from the product in question.
  2. Your Dealer will gather all pertinent information regarding the claim, inspect the product and contact a Maxon Furniture Inc. Customer Care representative. (Please allow a reasonable amount of time for inspection and review.)
  3. If Maxon Furniture Inc. affirms that the product in question is eligible under the conditions of the warranty as stated above, the Customer Care representative or other representative of Maxon Furniture Inc. will determine whether to provide replacement parts, authorize repairs, or replace the product.