Call Center Furniture Design

When you're purchasing office furniture for a call center, you'll have somewhat different needs than the standard office cubicles buyer. Along with the different cubicle systems' styles and emphasis on saving space, here are a few considerations to keep in mind while you're shopping for call center furniture.

Job-specific Cubicle Design

Since every call center is different, every office furniture configuration should be different too. When you're figuring out what you want in your custom cubicle systems, keep in mind what the call center agents need – for example, while a 911 call center might require multiple backups and CPUs, another type of call center might require sit-to-stand worksurfaces. Customize your call center office furniture in accordance with your company's practical needs.

Supervision and Team Environments

When deciding on the right office furniture configuration, take into account how much interaction employees will need to have with each other. Consider where managers will be placed on the floor – will they be easily accessible by agents when needed?

Cubicle Privacy

In a call center environment, blending privacy with proper supervisory vision is often a challenge. Liberal use of glass for the side panels of the cubicle can contain sound while allowing supervisors to monitor call center operators. You can also vary the depth of the side walls to fine tune this balance.

Furniture Lifecycle

The competitive nature of the office furniture industry means you shouldn't have to settle for cubicle systems that lack at least a limited lifetime warranty. Consider using a hard surface like high pressure laminate available on cubicle panels rather than the fabric that is more typical and less durable. You can specify this material for below the worksurface to provide durability there and above to provide more sound absorption.

Workstation Flexibility

Look for systems furniture with ergonomic flexibility for maximum employee comfort. The best cubicle systems will offer adjustable worksurfaces, keyboards, and monitor support arms. Ensure that the chairs are adjustable as well so employees of all heights can be comfortable.

Space Management

To best take advantage of limited space, choose cubicle systems with thin panels (2" is considered thin) and custom wiring management capabilities. This allows for good use of space and the gives your new office furniture the flexibility to adapt to future changes in technology.

Most high quality cubicle systems are designed to meet the needs of today's call center applications. The investment in high quality office furniture will insure a longer usable life and have a positive impact on the recruitment and retention of employees.